.png){kind=small}
.png){kind=small}
Pick-Up Policy
MyPiñata does not offer shipping at this time. All orders must be collected in person. Please review the following Pick-Up Policy before placing your order.
1. Pick-Up Location
All piñata orders are available exclusively for pick-up at:
Tram Station “Waltikon”
Zumikon, Switzerland
This is a public meeting point; MyPiñata does not operate a physical storefront at this location.
2. Scheduling Your Pick-Up
Pick-up times must be arranged individually with MyPiñata.
To schedule your pick-up, please email:
You will receive a confirmation with the agreed date and time once your piñata is ready.
3. Pick-Up Timeframe
- You will be notified by email when your order is complete.
- Pick-up should occur within 7 days of receiving your ready-for-pick-up notification unless otherwise agreed.
- If you need a different timeframe, please discuss it with us in advance.
4. Missed or Late Pick-Up
If you are unable to arrive at the scheduled time, please notify us as soon as possible.
MyPiñata reserves the right to:
- Request rescheduling to the next available time
- Charge a small holding fee for delays exceeding 7 days
- Cancel the order without refund if the item is not collected within a reasonable period and no communication is made
5. Verification at Pick-Up
For security and accuracy:
- You may be asked to provide your order confirmation or name
- Please check your piñata before leaving; once collected, MyPiñata is not responsible for damage occurring after pick-up
6. Weather Considerations
Pick-up occurs at an outdoor location. In cases of poor weather, an alternate nearby sheltered meeting point may be suggested via email.
7. Accessibility
If you require assistance or an alternative pick-up arrangement, please email us—we’re happy to help accommodate special needs whenever possible.
8. Contact
For any questions regarding pick-up or to arrange your collection time: